Frequently Asked Questions

Q: How does delivery work?

TORONTO

Roncesvalles & Parkdale: Free delivery within 3 business days with no minimum required!

Free delivery across Toronto every Wednesday or Thursday on orders over $40. Otherwise $5 flat rate.

Use code HOLD at checkout to combine orders or hold them until the minimum delivery threshold is reached.

Now offering free ocal pick-up at 100 Sorauren on any order!

CANADA

Free shipping on all orders over $100. Otherwise a $25 flat rate will apply for registered shipping with tracking.

Deliveries will be made on Wednesdays or Thursdays each week. If you have special instructions for delivery, please add a comment in the notes section at checkout or send us an email at kitpreloved@gmail.com.

You will receive a delivery confirmation email and/or text once your parcel has been dropped off.

 
Q: Why do you sell new items?

A: We have partnered with another local small business to help with their ‘dead stock’. These items are brand new but are perhaps last season’s colours, or there were only one or two left. Maybe the box of a toy was slightly damaged.

To save these items from ending up in a landfill, we’re helping them find new homes (and giving you a huge discount)!

 

Q: Are you currently buying?

A: Yes! Let's keep the cycle going. We are currently accepting kids winter & spring clothing (no winter outerwear), shoes, books and toys. We carry sizes preemie to 14 years, but are especially interested in sizes 2-10 years. We also buy small baby gear (feeding accessories, carriers, etc.). Please ensure all pieces are in excellent condition (no rips or holes, and free of stains, pet hair and smoke). We take special care to not sell any items with gendered wording.

Drop off your items at 100 Sorauren during open hours. We will contact you within 5 business days with an offer to purchase. We are currently paying 25% of our resale value and offer an extra 20% if you choose to accept your payout in store credit! Payouts will be made via e-transfer within 2 weeks or electronic gift card. These gift cards never expire!

Any pieces we are unable to purchase can either be picked up (within 1 week please) or will be donated to a local charitable organization such as Jessie’s - The June Callwood Centre for Young Women, Birth Mark or New Circles. 

Send us an email at kitpreloved@gmail.com with any questions. 

Don't see an answer to your question? Send me a note at kitpreloved@gmail.com :)