Frequently Asked Questions
Q: How does delivery work?
Free delivery across Toronto on orders over $100. Otherwise $9 flat rate.
Use code HOLD at checkout to combine orders or hold them until the minimum delivery threshold is reached.
Now offering local pick-up at 1716 Queen Street West on any order!
Free shipping on all orders over $100. Otherwise a $20 flat rate will apply for registered shipping with tracking.
If you have special instructions for delivery, please add a comment in the notes section at checkout or send us an email at firstname.lastname@example.org.
You will receive a delivery confirmation email and/or text once your parcel has been dropped off.
Q: Why do you sell new items?
A: We’ve teamed up with another awesome local small business to give their 'dead stock' a second chance at life! These goodies are totally new, but sometimes they're rocking last season's colours or there's just a few odds and ends left. You know, the kind of stuff that's still amazing but didn't quite make it into the spotlight.
But fear not! We're swooping in to rescue these treasures from the boring fate of a landfill. Instead, we're hooking them up with new homes (and you get the hook-up on some seriously sweet discounts)! It's a win-win for your wallet and the planet! 🌎💰
Q: Are you currently buying?
A: At the moment, we are accepting spring/summer for kids in sizes newborn-8 years, footwear, books, and captivating toys. We are no longer accepting pregnancy wear or baby gear. It's important to note that we maintain high-quality standards, so all items should be in excellent condition – free from stains, odors, or significant wear and tear. Furthermore, we prioritize inclusivity, so we refrain from selling anything with gendered language. No daddy’s little princesses please!
If you're ready to pass on your treasures, visit us at 1716 Queen Street West during our regular business hours. We'll assess your items and make you an offer within two weeks. We pay approximately 25% of the resale value (depending on condition, brand, demand, and current inventory). Unfortunately, due to our high volume of transactions, we are unable to offer itemized receipts.
Just a quick note: if more than half of your items are significantly worn or damaged (including stains or noticeable imperfections), we may apply a 25% deduction to your payout. Items that don't meet our criteria can either be retrieved within a week or donated to local organizations like Jessie’s - The June Callwood Centre for Young Women, Birth Mark, or New Circles, where they'll continue to make a positive impact. Are you ready to be a part of our recycling mission? Let's get started! 🌟
Don't see an answer to your question? Send me a note at email@example.com :)